Enrico Pennacchio — Head of Operations

ProcessAIOutput

ID

Enrico Pennacchio

Open to IT Product Manager roles

Head of Operations at Atida Italy, with a background in logistics, customer care and WMS product delivery. Experienced in turning business needs into processes and digital solutions.

Based in
Naples, IT
Languages
IT · EN · ES
LinkedIn

Contents

  • Atida Italy logo

    Head of Operations · Atida Italy

    Sep 2021 — present4 yrs 10 mos

    Head of Operations at Atida Italy, overseeing logistics and customer care. Responsible for defining operational strategies, optimizing processes, and ensuring service excellence. Engage with corporate functions and external partners to support continuous improvement and alignment with company objectives.

    Featured

  • YOOX NET-A-PORTER GROUP logo

    Warehouse Management System Project Lead · YOOX NET-A-PORTER GROUP

    Feb 2019 — Sep 20212 yrs 8 mos

    Ensured timely delivery of WMS features across 4 global hubs (Bologna, Milan, Hong Kong, New York). Worked with IT and operations to translate requirements, coordinate UAT/go-lives, and implement process improvements.

  • YOOX NET-A-PORTER GROUP logo

    Project Manager · YOOX NET-A-PORTER GROUP

    Aug 2017 — Jan 20191 yr 6 mos

    Managed supply chain optimization projects, from design to launch, ensuring stakeholder alignment and timely delivery. Contributed to Dubai subsidiary launch, developing business cases, defining logistics requirements, and supporting go-live.

    Featured

  • YOOX logo

    Innovation Coordinator · YOOX

    Jul 2015 — Jul 20172 yrs 1 mo

    Managed a portfolio of innovation initiatives to optimize YOOX's digital supply chain, focusing on re-engineering the digital production workflow. Oversaw dedicated budget and coordinated cross-functional teams.

  • YOOX logo

    Business Process Specialist · YOOX

    Jul 2012 — Jun 20153 yrs

    Mapped current processes and implemented improvement actions to increase overall business efficiency. Collaborated with cross-functional teams to streamline workflows and reduce operational bottlenecks.

  • Zalando SE logo

    E-commerce Operations & Customer Experience · Zalando SE

    May 2011 — Jun 20121 yr 2 mos

    Gained hands-on experience across all areas of a hyper-growth e-commerce startup, from web marketing and customer care to operations and logistics. Developed a 360° understanding of how a fast-scaling digital business works.

  • Master's Thesis · Cima Srl · Part-time

    Sep 2008 — Sep 20102 yrs 1 mo

    Developed a business plan and launched a small e-commerce platform for household appliances as part of a Master's thesis on entrepreneurship in the Web 2.0 era. Gained hands-on experience in digital business and startup dynamics.

LUISS Guido Carli logo

MSc in Business Management — 110/110

LUISS Guido Carli · 2010

LUISS Guido Carli logo

BSc in International Management — 110/110 with honours

LUISS Guido Carli · 2008

Chiarini & Associati logo

Green Belt Lean Six Sigma

Chiarini & Associati · 2017

EF SET logo

English C2 Proficient

EF SET · 2020

University of Virginia · Coursera logo

Design Thinking for Business Innovation

University of Virginia · Coursera · 2015

Sport

I play football and tennis, and run now and then. It helps me switch off and think better.

AI

I believe it's the future, and I stopped talking about it to start building with it. I built this site by orchestrating an LLM hooked to a personal memory.

Markets & macro

I follow macroeconomics and geopolitics and manage a personal portfolio. One day I'd like to pair it with AI.

OperationsLogisticsCustomer careWMSLean Six SigmaProcess improvementProject managementChange managementData analysisDesign thinkingAI & LLMAgile

Looking for a profile that bridges operations and digital product? Drop me a line — you'll hear from me.

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